Work for The Salvation Army
The job requirements are detailed below. Please contact us if you would like this application form in an alternative accessible format. Internal staff: Please log into Self Service to apply for this job - select the Utility Menu -> Useful links -> Jobs Page. Please Click Here to read our Code of Practice document on recruitment of ex-offenders.
Based at The Pleasance in Edinburgh, the Welcome Worker is the first point of contact for residents and visitors. This key role sets the welcoming tone and atmosphere for the Lifehouse and is involved in all aspects of supporting homeless people to move on to new lives. The Position is formally called Concierge, but this job title underplays the vital function this role fulfils in the service. The Pleasance is a 38 bed, temporary supported accommodation service for homeless men and women. The accommodation is breakfast only.
Key Responsibilities:
Offer front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required. You will manage additional front of house duties including telephone calls and external visitors to the Lifehouse. as well as this, accurately record messages, conduct follow up telephone calls, update log books and handover reports etc where appropriate. Manage enquiries relating to available accommodation and facilitating access to emergency accommodation if required. Work with clients to resolve conflict using de-escalation skills where appropriate. Make decisions with regard to excluding clients in conjunction with the duty manager/on call system. Carry out some cleaning and laundry duties.
The successful candidate(s) will be able to demonstrate:
Able to work within the Christian ethos of The Salvation Army.
Good customer service and time management skills with ability to prioritise workload.
Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes.
In order to complete your application, please download and read the job description and person specification. In the person specification you will find the criteria required for the role please make sure that you address this in your supporting statement.
For a downloadable copy of the advert please click here.